Our courses are tailored to meet your needs, which means they are pitched according to the audience. All programmes have practical application
Courses available:
For Customer Service Managers
Managers/supervisors leading a customer service team, ensuring managers have the skills to un-tap the potential of their people to deliver excellent service to both internal and external customers
+ 1 day workshops to develop:
- Mission and values
- Service charter and standards
- Competencies
This course can be pitched to either Face to face or telephone communication or both
Everyone involved in a customer-facing role
Making first impressions work to your advantage. Presenting a consistent and professional image
For Technical Support Specialists
To ensure your technical support specialist displays not just his/her technical expertise but also an exceptional talent for telephone customer service
Use skilful questioning techniques to give confidence to problem solve faster and trouble shoot more effectively
For Technical Consultants, Pre-sales,Technical Trainers, and Project managers
Re-programme their own communication and behaviour so they are positive and resourceful
Successfully influence the customer's or a colleague' behaviour for win/win outcomes
Manage their emotional state about situations over which they have no control
For course overviews or a discussion about your specific requirements:
Contact: Brenda Spiller
Tel: 020 8582 0366
Fax: 020 8866 3725
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