Customer Service Excellence for Technical Support

What the Customer Support Manager, UK & I, SAS says about this training course:

 

I am writing to thank you for the excellent delivery of the latest in the series of training that you have arranged for my department.  This course was extremely well received, and as usual both the material and the presentation were of the highest quality.  The feedback I have received from the people that attended this course was very positive.  They have all felt that they have benefited greatly from the course as it concentrated on the soft skills that are required for the consultants in the department.  Technical people are very good at ensuring that they keep up-to-date with the latest in the technology arena but sometimes forget that the manner in which they deal with a client can be of greater importance.  I know from personal experience that if you give a client some bad news but say it in the right way it can be more effective than simply answering a technical question.  There are ways of saying things and more importantly listening to what the client is saying.  This course underlines the importance of listening carefully to what the client is saying before answering.

 

Once again thanks for the continuing excellent training that you provide.  I look forward to the next set of courses that you are putting together for us.