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Communicating

Our courses are tailored to meet your needs, which means they are pitched according to the audience. All programmes have practical application

 
Courses available:
 
  • 2 days How To Communicate Effectively
 “Presentation skills”

 

For anyone wishing to increase professionalism when presenting to or persuading groups of people

  •  3 days Perform Captivating Presentations

“Presentation skills with how to deal with the media”

 

For Senior Managers/Directors or anyone who has to also handle the media

 

This programme covers the same topics as How to Communicate Effectively “Presentation Skills” and includes “How to deal with the media”
 
  • 1.5 days Successful Meetings

 

Suitable for anyone who might be expected to organise and run a meeting meetings or any kind of group session

 

To enhance and increase the effectiveness of meetings at work and make them more motivating for those who attend

 
  • 4 days Train the Trainer (Parts 1 & 2)
 To develop excellent trainer’s skill . To be able to design, develop and deliver courses 
 that will improve knowledge and skill within the organisation
 
 
Telephone communication:
 

Telesales

 

  • 2 days Effective Telephone Sales Behaviour

 

For those new to telephone selling

 

To identify successful elements in the telephone sales structure, sales behaviours, measure and develop own performance

 
  •  1 day Making The Most Of Opportunities

 

For those experienced in telephone selling

 

Understand the skills and elements necessary to make persuasive advanced calls, up/cross selling and increase customer satisfaction

 
  •  2 days Telephone Selling Excellence

 For all sales people involved in progressing and closing business on the telephone

 

  • 2 days Telephone Communication skills for maintenance contracts renewal
    To protect revenues, and gain commitment to ongoing maintenance

For Technical Support Service Team members making maintenance calls and anyone from Finance involved in this aspect of the business

 

Telemarketing

  •   2 days Making Outgoing Calls Count

 

For those new to telemarketing

 

Identify and gain new clients through a systematic process and by formulating your own personal strategy

 

  •  2 days Telemarketing Excellence

 For those experienced in telemarketing who want to improve their qualified lead generation

and appointment making

 
 
Additional resources:
  

For course overviews or a discussion about your specific requirements:

 

Contact: Brenda Spiller
 

Tel:  020 8582 0366

Fax: 020 8866 3725

Email: brenda@shinetraining.com
 
 

 

 

 



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